In this eCommerce boom, shipping time is getting more and more important. People are expecting their goods faster because of the Amazon effect. They do not like waiting a week for their products anymore. Most consumers will feel dissatisfied if they get the product after 4 days after purchase. Here are some tips and tricks that you might find to keep your customers coming back for more and having the most efficient shipping process you can have.
It is easy to say that when you are running an eCommerce business that ships out items daily, it is crucial to know where all of your inventory is kept, so when an order is placed you can easily find it. When working with a third-party fulfillment company they will all have software that is put in place to make sure that when getting your items off of the floor they will be done in a timely manner. This is very important because this can ensure speed and accuracy, so customers will remain satisfied and coming back for more.
When in the shopping cart add address suggestions when the customer is checking out. We have all made that mistake where we mistyped our address because we are going too fast. If you add address suggestions it may stop the buyer from making these errors. If these errors are caught you will not have to worry about address corrections from the carriers.
Plan Shipping Carefully
When looking into which carrier would be the best for you. Research is always key. Finding out who has the lowest rates with the least hidden fees is going to save your company a lot of money. Another way to save money is if working with a third party company they often get discounted rates from shipping companies, so it may be the best economical decision to look into all of the options when your company has reached a certain capacity.
Lastly, Location is extremely important, having a centralized location will make sure that all of your items will arrive to your customer as fast as possible. A good way to do this is to talk to a fulfillment company and hear their plan in making sure that they are going to be in a centralized location for your customers. You will need to collect data and find out where the majority of your sales are coming from so you can relay that information.
Shipping is a crucial part of the eCommerce system and can determine if your customers come back and buy more for you. No one likes waiting around for something that they have already paid for. Focusing on some of the points above and implementing them will increase your overall customer satisfaction and retention. If you are looking for a third-party logistics company to help you grow your company, contact Complemar and we will put all of the systems that were mentioned into place for you. Look on our website and contact us today for a free consultation.